The voice of the energy industry


Smart metering will change our energy industry for the better, that's why Energy UK is leading a number of projects to support the upgrade to smart meters. Our work so far has included:

  • Joining with Citizens Advice and trade publication Utility Week to persuade Government to authorise the install of smart meters across Britain within 10 years;
  • Agreeing principles and requirements for working together and decided on the way that smart gas and electricity metering should work;
  • Creating proposals and options for the way the smart meter programme should be run;
  • Setting up the Supplier Requirements for Smart Metering project, working on a number of wider industry schemes related to smart metering, and responding to Government consultations;
  • Working with the Government’s central smart metering implementation programme to develop best outcomes for smart metering and customers;
  • Supporting our members in their response to the re-planned Smart DCC release strategy;
  • Developing the scheme on behalf of our members, delivering  codes of practice and other agreed commitments including:
    • Smart Meter Device Assurance
    • Alternative Home Area Networks for blocks of flats and difficult installs
    • The development of 868MHz specification to bridge the national coverage gap
    • Developing Accessible IHDs with the RNIB
  • Contributing to the BEIS Smart Metering Programme with development work;
  • Responding to Ofgem and BEIS consultations;
  • Developing the Smart Meter Installation Code of Practice (SMICoP)

Data Guide for Smart Meters

The Data Guide for Smart Meters outlines the key information customers need to know about their rights and choices when they get a smart meter installed. Smart meters can collect  energy consumption information, which customers can use to learn more about their energy use.

This guide has been developed and agreed between Energy UK, its members and Citizens Advice, following  customer research. The Guide was published back in June 2013. It outlines what data will be collected by energy suppliers, and the choices that consumers have about the amount of information their energy supplier can collect and how the information can be used.

Read the Data Guide for Smart Meters (PDF 70KB).

Policy note: The customer research gave specific insight into what to call this document. The “Data Guide” was preferred to the phrase “Data Charter”, which was the term used by Government in its smart metering data access and privacy policy documents. Any reference to the Data Charter should now be taken as referring to the “Data Guide for Smart Meters”.

How the smart metering system will work

Former DECC (now dissolved and under BEIS) published a leaflet that details how the smart metering system will work when a new shared smart metering national infrastructure is in place.

You can view the leaflet at DECC's website.

Energy UK good practice guidance for issues found during meter exchange visits

Making sure customers are safe is of paramount importance to energy suppliers. Suppliers often identify potentially unsafe situations when visiting customer’s homes. This document outlines the principles of what suppliers will do for their domestic customers where safety issues are identified during a meter installation visit.

Read Energy UK's Good practice guidance for issues found during meter exchange visits - July 2014.

Fitting and operating smart meters

Energy UK aren't involved in the fitting or operation of smart meters.  If you have any questions about smart meter fitting or operation, please get in touch with your supplier.

Guidance for Electricity and Gas Installation Customer Facing Issues

Following the publication of its Good Practice Guidance for issues found during meter exchange visits (published in July 2014), Energy UK and the Association of Meter Operators worked alongside industry experts in developing a comprehensive ‘Guidance for Electricity and Gas Meter Installation Customer Facing Issues’ document. This new document is aimed at providing clear guidance to meter installers on how to act, and the actions they should take when they identify issues with consumer’s gas or electrical equipment or appliances that require corrective action to be taken, either immediately, or at some point in the near future. 

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